Cloakroom.Link
Faster queues. Revenue you can trust. A record of every item on your rails.
Tap through a guest's night. No app needed. It works in the phone they already carry.
Six things a paper cloakroom can't give you. Cloakroom.Link gives you all of them from your first session.
Pre-registered guests have already paid, so drop-off is a single scan. One QR checks in a whole group’s items at once, and hand-back starts with a scan, not a search for a stub.
Each item is paid for by card and tied to a ticket before it reaches the rail, then paid into your own Stripe account. No cash float, no till gaps, no coats hung for free.
Live counts at the desk, session reports at close, and payment records you can reconcile line by line against Stripe. One venue or the whole group.
ICO registered and built around UK GDPR, with guest data kept separate for each venue and a timestamped record of every check-in and hand-back, and who did it.
Every item belongs to a guest you can contact. Anything left behind is photographed and messaged to its owner the next morning, then collected or posted, with your margin on the postage.
Every hand-back is matched to the ticket before release, so the wrong item can’t go to the wrong person and no ticket is handed back twice. If a question comes up, the record answers it.
Pre-registered guests arrive paid and ticketed. Walk-ins are scanned straight in. One QR covers everything they hand over.
Guests book their space before the night and pay by card. One QR covers every item they bring.
The attendant scans the QR and assigns a hanger. Walk-ins are ticketed on the spot.
The ticket lives in their messages, and every item is recorded against a guest you can contact.
Scan, match, release. The wrong item can’t go to the wrong person, and no ticket works twice.
Every item is tied to the guest, not just to their screen. If they can't show their QR, staff confirm it's theirs with the mobile number or email they registered, matched against the item's record before anything is released.
No guest is left without their coat, and no coat goes to the wrong guest.
Somewhere tonight, a guest is searching every pocket for a pink stub. It doesn't have to be at your venue.
The attendant desk
Basement bars, packed ballrooms, a signal that disappears at midnight. Every check-in and hand-back is saved on the device and syncs as soon as it's back online.
Postal returns
When a coat is still on the rail at close, your attendant photographs it. The guest gets the photo by WhatsApp or email, and either collects it, checked against their ticket, email or phone, or chooses a courier and pays for postage.
UK and international. The label prints at your desk, tracking goes straight to the guest, and you set your own margin on every parcel.
Delivered by established carriers including Royal Mail, DPD and UPS.
Morning, Grace. You left this navy wool coat with us last night (ticket 0417). Collect it, or we can post it to you.
For venues and operators
One venue or a whole group. Attendants get a fast desk. Managers get the money, the numbers and the records.
Guest payments run through Stripe Connect, straight into your own Stripe account.
Guests can refund unused pre-booked spaces themselves, back to their card.
Schedule nights, cap pre-registrations and work in your local time.
Session reports and payment records that match Stripe line by line.
Owners, managers and attendants see exactly what their job needs.
Feedback after every night, in one inbox you can act on.
Run one bar or a whole group, each venue with its own staff and numbers.
Tickets and messages reach guests where they already are. No app.
Trust and compliance
Cloakroom.Link is a UK company registered with Companies House and the Information Commissioner's Office, built around UK GDPR and fully integrated with Stripe. Every payment, hand-back and permission leaves a record you can stand behind, whether it's your auditors, your licensing officer or your guests asking.
In development
Cloakroom.Link is always improving. The next release takes the platform further than any cloakroom has gone, and founding venues will be using it first.
See it on a demo callFounding venues
We're onboarding a small group of founding venues this season. They get new features first, a direct line to the people building it, and terms shaped around how their venue actually runs.